Privacy Policy

This policy explains how Solid Cloud AI LLC ("Solid Cloud AI", "we") collects and uses information when you visit our website, request a demo, or use our services on behalf of your business.

Information we collect

• Details you give us, such as your name, business name, phone number, trade and ZIP code.
• For our clients' customers: call recordings, transcripts, messages and contact details processed to provide the AI receptionist, chatbot, follow-up and review-request services.
• Basic technical data, such as browser type and pages visited.

How we use it

• To respond to your demo request and provide our services.
• To send text messages only where you have consented (see SMS Consent).
• To improve and secure our services.

Sharing

We do not sell personal information. We share it only with service providers who help us run our services (for example telephony, messaging and hosting providers), under contracts that protect it, or when the law requires it.

Call recording

Calls handled by our AI receptionist may be recorded and transcribed. Callers are told at the start of the call where required by law.

Retention & security

We keep data only as long as needed for the purposes above and protect it with access controls and encryption in transit.

Your choices

You can ask us to access, correct or delete your information, and you can opt out of texts at any time by replying STOP.

Contact

Questions about this policy or your information? Email us at support@solidcloud.ai.

Last updated: DRAFT, October 2026. This draft must be reviewed by a qualified attorney before publication.